Book a Demo

Please share your email and we will get back to you shortly.

Privacy Policy

Last Updated: August 07, 2020

1.   INTRODUCTION


  • Argoid Analytics, Inc. ("Argoid," "we," "us," or "our," ) respects the privacy of its Users ("User," "your," or "you"). This Privacy Policy (the "Privacy Policy") explains how we collect, use, disclose, and safeguard your information when you use our proprietary consumer insights platform (the "Platform") through our website at https://argoid.ai/ (the "Website") or our mobile application (the "App"). The capitalized terms have the same meaning as ascribed in our Terms of Use, unless otherwise noted here.
  • Argoid is committed to protecting the privacy of its Users whose information is collected and stored while using Argoid’s Platform through our Website or App.
  • Our Platform helps our Users in determining customer predictions based on their usage pattern; is capable of churn prevention; improves campaign effectiveness; provides intelligent recommendations; accelerates cross-sell & upsell; capable of engagement process automation and ensures fraud prevention (collectively "Services").
  • PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. BY ACCESSING OR USING OUR WEBSITE, APP, AND PLATFORM, YOU AGREE TO ACCEPT ALL THE TERMS CONTAINED IN THIS PRIVACY POLICY AND ACKNOWLEDGE AND AGREE WITH THE PRACTICES DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS AND USE OUR WEBSITE, APP, AND PLATFORM.
  • IF YOU HAVE ANY QUESTIONS REGARDING THIS PRIVACY POLICY, PLEASE SEND US AN EMAIL AT PRIVACY@ARGOID.COM

2.   WHAT INFORMATION DO WE COLLECT?


  • When you register to use our Website, App, or Platform, we collect personal information (also referred to as personally identifiable information or "PII"). The information so collected will be stored on our servers located in the U.S. Users are able to change their personal information via email by contacting us at privacy@argoid.com. We collect the following information when you register on our Platform:
    a.  Personally Identifiable Information.
  1.   Name
  2.   Online contact information such as email address or username
  3.   Phone number
  4.   Professional or employment-related information
    b.  Account Information.
  • You register to use our Platform or when you create an account, we will collect your personal information.    
    c.  Financial Information.
  • We will update this Privacy Policy when we start using and storing such information. We will also inform you via reasonable means if we start collecting such information from you.

3.  HOW DO WE COLLECT INFORMATION?


We collect personal information from you in the following ways:
  1. At registration on our Website, App, or Platform;
  2. In email, text, and other electronic messages between User and our Website, App, or Platform;
  3. From forms filled out by User;
  4. From records or copies of correspondences (including email addresses) if User contacts us;
  5. From search queries on our Website, App, or Platform; and
We collect information from you automatically when you navigate through our Website, App, or Platform in the following ways:
  1. Usage details;
  2. Information obtained through browser cookies;

4.  HOW DO WE USE YOUR INFORMATION?


We use the information that you provide to:
  1. Provide Users with information, products, or Services requested from us;
  2. Contact Users about our products and Services that may be of interest;

5.  OUR COOKIE POLICY


Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this Privacy Policy, we refer to all of these technologies as "Cookies."

We use Cookies on our Website and App to (a) compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future, and (b) allow trusted third-party services that track this information on our behalf. You can set your browser to refuse all or some browser Cookies, but it may affect User experience. We honor Do Not Track signals and, if one is in place, we will not track, plant cookies, or use advertising.

We do not allow third party behavioral tracking but, we do provide links to third-party web pages. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website, App, and Platform and welcome any feedback at about these sites. Please contact us at privacy@argoid.com.

6.  HOW DO WE PROTECT INFORMATION WE COLLECT?


Our Website and App receive regular security scans and penetration tests. Our Website and App also receive regular malware scans. In addition, our Website and App use an SSL certificate as an added security measure. We require username and passwords for our employees who can access the personal information of Users that we store and/or process on our Platform and servers. In addition, we actively prevent third parties from getting access to the personal information of Users that we store and/or process on our Platform and servers. We accept payment by credit card through a third-party credit card processor on our behalf. We will implement reasonable security measures every time you enter, submit, or access your information. We will delete all personal information that we keep on you if you ask us to do so.

7.  DATA SECURITY MEASURES.


  1. Security Measures.We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, App, or Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website, Platform, or Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website, App, or Platform.
  2. Fair Information Practice Principles.In the event of a personal data breach, we will notify the User within 48 hours by email.

8.  DISCLOSURE OF PERSONAL INFORMATION


  1. Disclosure of Personal Information.

       We will only disclose personal information as described in this Privacy Policy or with the written consent of the User.
  2. Other Disclosure of Personal Information.

       We will disclose personal information (i) if we believe it is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others.
  3. Choices Users Have About How Argoid Uses and Discloses Information.

    Tracking Technologies and Advertising. Users can set their browser to refuse some or all the browser cookies, but if the Users disable or refuse cookies, some parts of our Website may not be accessible or function properly.


9.  GOOGLE ADSENSE AND GOOGLE ANALYTICS


Google, as a third-party vendor, uses Cookies to serve advertisements to Users on our Website, App, and Platform. Google uses first-party Cookies, such as Google Analytics Cookies, to compile data regarding User interactions with ad impressions and other ad service functions as they relate to our Platform. We currently use Google Analytics to collect and process certain Website and App usage data. To learn more about Google Analytics and how to opt-out, please visit https://policies.google.com/privacy/google-partners.

10.   FOR OUR EUROPEAN CUSTOMERS AND VISITORS


We are headquartered in California. Most of the operations are located in the United States of America. Your Personal Information, which you give to us during registration or use of our Website, App or Platform, may be accessed by or transferred to us in the United States. If you are visiting our Web site or registering for our Services from outside the United States, be aware that your Personal Information may be transferred to, stored, and processed in the United States. Our servers or our third-party hosting services partners are located in the United States. By using our site, you consent to any transfer of your Personal Information out of Europe, UK, or Switzerland for processing in the US or other countries.

  1. We will comply with the EU Standard Contractual Clauses with respect to the transfer of Personal Data from the EU to the US for processing. If there is any conflict between the terms and conditions in this Privacy Policy and your rights under the EU Standard Contractual Clauses, the terms and conditions in the EU Standard Contractual Clauses will govern. For the purposes of this Privacy Policy, "EU Standard Contractual Clauses" mean the standard contractual clauses for the transfer of personal data to processors established in the US. (Commission Decision 2010/87/EC).

  2. Obligations of the data importer (processors)
  3. The data importer agrees and warrants:
  4. (a)   To process the personal data only on behalf of the data exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
  5. (b)   That it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
  6. (c)   that it has implemented the technical and organizational security measures before processing the personal data transferred;
  7. (d)   that it will promptly notify the data exporter about:
  8. any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation,
  9. any accidental or unauthorized access, and
  10. any request received directly from the data subjects without responding to that request, unless it has been otherwise authorized to do so;
  11. (e)   to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;
  12. (f)   at the request of the data exporter to submit its data processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority;
  13. (g)   to make available to the data subject upon request a copy of the Clauses, or any existing contract for sub-processing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter;
  14. (h)   that, in the event of sub-processing, it has previously informed the data exporter and obtained its prior written consent;
  15. Obligations of the data exporter
  16. The data importer agrees and warrants:
  17. (a)  that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State;
  18. (b)  that it has instructed and throughout the duration of the personal data processing services will instruct the data importer to process the personal data transferred only on the data exporter's behalf and in accordance with the applicable data protection law and the Clauses;
  19. (c)  that the data importer will provide sufficient guarantees in respect of the technical and organizational security measures;
  20. (d)  that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;
  21. (e)  that it will ensure compliance with the security measures;
  22. (f)  that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of Directive 95/46/EC;
  23. (g)  to make available to the data subjects upon request a copy of the Clauses, with a summary description of the security measures, as well as a copy of any contract for sub-processing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information; and
  24. (h)  that, in the event of sub-processing, the processing activity is carried out in at least the same level of protection for the personal data and the rights of the data subject as the data importer under the Clauses.
  25. Liability
  26. (a)  The parties agree that any data subject, who has suffered damage as a result of any breach of the obligations referred above by any party or sub-processor is entitled to receive compensation from the data exporter for the damage suffered.
  27. (b)  . If a data subject is not able to bring a claim for compensation in accordance with paragraph a against the data exporter, arising out of a breach by the data importer or his sub-processor of any of their obligations referred to above, because the data exporter has factually disappeared or ceased to exist in law or has become insolvent, the data importer agrees that the data subject may issue a claim against the data importer as if it were the data exporter, unless any successor entity has assumed the entire legal obligations of the data exporter by contract of by operation of law, in which case the data subject can enforce its rights against such entity.
  28. If you are a resident of or a visitor to Europe, you have certain rights with respect to the processing of your Personal Data, (referred here as Personal Information), as defined in the GDPR.
  29. Please note that in some circumstances, we may not be able to fully comply with your request, or we may ask you to provide us with additional information in connection with your request, which may be Personal Information, for example, if we need to verify your identity or the nature of your request.
  30. In such situations, however, we will still respond to let you know of our decision. As used herein, "Personal Information" means any information that identifies you as an individual, such as name, address, email address, IP address, phone number, business address, business title, business email address, company, etc.
  31. To make any of the following requests, please contact us (i) via email at privacy@argoid.com, or (ii) by writing to us at Argoid Analytics, Inc., 3260 Hillview Ave Palo Alto, CA 94304.
  1. Access: You can request more information about the Personal Information we hold about you. You can also request a copy of the Personal Information.
  2. Rectification: If you believe that any Personal Information we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. Please contact us as soon as possible upon noticing any such inaccuracy or incompleteness.
  3. Objection: You can contact us to let us know that you object to the collection or use of your Personal Information for certain purposes.
  4. Erasure: You can request that we erase some or all of your Personal Information from our systems.
  5. Restriction of Processing: You can ask us to restrict further processing of your Personal Information.
  6. Portability: You have the right to ask for a copy of your Personal Information in a machine-readable format. You can also request that we transmit the data to another entity where technically feasible.
  7. Withdrawal of Consent: If we are processing your Personal Information based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, it may limit your ability to use some/ all of our Services or Platform and you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Information, if such use or disclosure is necessary to enable you to utilize some or all of our Services and Platform.
  8. Right to File Complaint: You have the right to lodge a complaint about our practices with respect to your Personal Information with the supervisory authority of your country or EU Member State. Please go to https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm to locate your Data Protection Authority.
  9. Response. We will respond to your inquiry within thirty (30) days of the receipt.

11.  COPPA COMPLIANCE (FOR CHILDREN UNDER 13 USERS ONLY)


The Children’s Online Privacy Protection Act ("COPPA") is a federal legislation that applies to entities that collect and store "Personal Information," as the term is defined under COPPA, from children under the age of 13. We are committed to ensure compliance with COPPA. Our Website, App, and Platform are not meant for use by children under the age of 13. Our Website, App, and Platform do not target children under the age of 13, but we do not age-screen or otherwise prevent the collection, use, and personal disclosure of persons identified as under 13. If you would like to know more about our practices and specifically our practices in relation to COPPA compliance, please email us at privacy@argoid.com.

IF YOU ARE UNDER 13, PLEASE DO NOT ACCESS OR USE OUR WEBSITE, APP, OR PLATFORM

12.  CAN-SPAM ACT OF 2003


The CAN-SPAM Act establishes requirements for commercial messages, gives recipients the right to have businesses stop emailing them, and spells out penalties for violations. Per the CAN-SPAM Act, we will:

  1. not use false or misleading subjects or email addresses;
  2. identify the email message as an advertisement in some reasonable way;
  3. include the physical address of Argoid Analytinot use false or misleading subjects or email addresses;cs, Inc., which is 3260 Hillview Ave palo Alto, CA 94304;
  4. monitor third-party email marketing services for compliance, if one is used;
  5. honor opt-out/unsubscribe requests quickly; and
  6. give an "opt-out" or "unsubscribe" option.

If you wish to opt out of email marketing, follow the instructions at the bottom of each email or contact us at privacy@argoid.com and we will promptly remove you from all future marketing correspondences.

13.  LIST OF THIRD-PARTY SERVICE PROVIDERS


Argoid uses the following third-party service providers for the provision of services as detailed under the Terms of Use.

Name of Third-Party Service ProviderContact InformationAWS (US)Website: https://aws.amazon.com/premiumsupport/knowledge-center/aws-phone-support
Address: 410 Terry Avenue North, Seattle, WA 98109-5210Microsoft AzureMicrosoft Azure Website: https://azure.microsoft.com/en-in/overview/sales-number
Address: One Microsoft Way, Redmond, Washington 98052, USA.Google CloudWebsite: https://support.google.com/?hl=en
Telephone: (855) 817-0841IBM CloudWebsite: https://www.ibm.com/support/home
Address: 1 New Orchard Road, Armonk, New York 10504-1722DigitalOceanDigitalOcean Website: https://www.digitalocean.com/company/contact
Address: 101 6th Avenue, New York, NY 10013

Additionally, if you have any questions or concerns about our third-party service providers, please email us at privacy@argoid.com

14.  TERRITORY


Our Website, App, and Platform are primarily available for use and download inside the United States of America ("U.S."). If you are a resident of the U.S., you must comply with this Privacy Policy and our Terms of Use. If you are a resident of any other country, please ensure compliance with all local laws prior to using our Website, App, or Platform.

If you have any questions regarding this Section, please email us at privacy@argoid.com

15.  MODIFICATIONS TO OUR PRIVACY POLICY


Argoid reserves the right, at its sole discretion, to change or modify this Privacy Policy at any time. In the event we modify this Privacy Policy, such modifications shall be binding on you only upon your acceptance of the modified Privacy Policy. We will inform you about the modifications on our Privacy Policy on our Platform by posting a modified version of the Privacy Policy page, or by a comparable means within a reasonable time period. Your continued use of our Website, App, or Platform shall constitute your consent to such changes.

16.  COPYRIGHT INFRINGEMENT/DMCA NOTICE


If you believe that any content on our Website, App, or Platform violates your copyright, and you wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to the Digital Millennium Copyright Act of 1998 ("DMCA Takedown Notice")) must be provided to our designated Copyright Agent.

  1. Your physical or electronic signature;
  2. Identification of the copyrighted work(s) that you claim to have been infringed;
  3. Identification of the material on our Website, App, or Platform that you claim is infringing and that you request us to remove;
  4. Sufficient information to permit us to locate such material;
  5. Your address, telephone number, and email address;
  6. A statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
  7. A statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Argoid’s copyright agent to receive DMCA Takedown Notices is Srikanth G N, srikgn@argoid.com, at Argoid Analytics, Inc., Attn: DMCA Notice, 3260 Hillview Ave Palo Alto, CA 94304. You acknowledge that for us to be authorized to take down any content, your DMCA Takedown Notice must comply with all the requirements of this Section. Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by Argoid Analytics, Inc. in connection with the written notification and allegation of copyright infringement.

17.  CONTACT US.

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
    - Privacy Officer: Srikanth G N- Email:
    privacy@argoid.com
    - Address: Argoid Analytics, Inc., 355 Bryant Street San Francisco, CA 94107
PLEASE NOTE: IF YOU USE OUR WEBSITE, APP, AND/OR PLATFORM, YOU HAVE AGREED TO AND ACCEPTED THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND THE TERMS AND CONDITIONS SET FORTH IN OUR TERMS OF USE. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY OR OUR TERMS OF USE, PLEASE DO NOT USE OUR WEBSITE, APP, AND/OR PLATFORM.